2019 Objectives Report to Congress

“In this environment, it is critical for the IRS to direct its resources where they have the greatest positive effect on achieving tax compliance, particularly voluntary tax compliance. Importantly, voluntary tax compliance is heavily linked to customer service and the customer experience.“

— Nina E. Olson
National Taxpayer Advocate

Access the 2019 Objectives Report below:
JRC19 Volume 1 Full Book
JRC19 Volume 2 Full Book
JRC19 Individual Section Files (.zip)